Latest News

* 24th April 2018 Same day service unavailable

Same day service not available   

Please note if you are arriving at T5 today 24.04.18  Requiring an on demand print facility of your travel card, unfortunately we are unable to provide this as we are currently experiencing technical difficulties.

Apologies for any inconvenience caused.

Regards Commuter Team

* 19th April 2018 Bank holiday Monday

Please note Heathrow Commuter will be closed   Bank Holiday Monday

Friday 4th May 2018: Open 
Monday 7th May: Closed

Any collections not collected in this week will be posted out  4th May 2018

We will be back open 8th May 2018.  We hope you have a lovely Bank Holiday 

Heathrow Commuter Team

* 1st September 2017

Dear commuters,

Heathrow Commuter office will no longer be at Heathrow Academy from 4th September 2017.

You will be able to find us:

Terminal 3 - Mondays 9AM - 3PM Landside Canteen

Terminal 5 - Wednesday 9AM - 3PM  2nd Floor of Canteen ( StarBucks)

Terminal 4 - Friday 9AM - 3PM Landside Canteen

Collections will only be available on these days, if not collected your product will be posted.

Commuters who have purchased from 31st August will be able to collect from Cycle Hub till 8th September.

We do apologise for any inconvenice this may have caused during our move to terminals. We will still be available on our current number.

Kind regards,

Heathrow Commuter Team.



* 22nd August 2017

Heathrow Commuter office will be closed on Wednesday 23 August from 9am - 2pm for staff training.

You can login to your account and make a purchase yourself.

Please call on 0208 745 2766 and leave a voicemail for assistance if you have any problems.

We apologise for the inconvenience this may have caused.

 Any collections will be available from the Cycle Hub.


* 6th July 2017 Online payments system now back to normal

Dear Commuters,

Where we were experiencing issues with PayPal these issues have now been resolved.

You can login to your account and make a purchase yourself again.

Please give us a call on 0208 745 2766 for assistance if you have any problems.

We apologise for the inconvenience this may have caused.



Dear Commuters,

Our website will be down for updates on Wednesday 5th -Thursday 6th july 2017.  You will not be able to access the website from 15:00 till 18:00.

Many thanks for your patience.

Kind Regards,

Heathrow Commuter Team

* 7th June 2017 *IMPORTANT* Route 441

Dear Commuters,

Heathrow invests heavily in local and wider bus services across the network. Recent changes from the Central Terminal Area and Terminal 5 has seen the 7 Series buses increase their service to every 10 minutes, providing a high frequency connection between the two main sites at the airport. Heathrow was funding this link on the 441 and decided to discontinue this support from 31st August 2017. The bus service operator of the 441 (Abellio) has taken a wider decision to discontinue the 441 service to the airport.


* 31st May 2017 Issues with PAYPAL

Dear Commuters

We are currently experiencing issues with PayPal when purchasing our Travelcard products.  PayPal are aware and are looking to resume their service asap.

You are still able to purchase by phone (between 09.00 - 15.00) and in the office via chip and pin.

Should you have any queries, please email us at or alternatively call us on 0208 7452766

* 20th April 2017 Welcome to the Heathrow Travelcard system

Welcome to the Heathrow Travelcard system.

The Heathrow Travelcard Products can give you a variety of savings on buses and trains for your journey to and from work just visit our Products page for further details.

Register for the Heathrow Travelcard, by simply carrying out the following process.

    1)     Register your details online
  2) Security approval; email us a copy of your Airport/Company ID card, front and back (Company ID cards need to be sent with a letter from your employer confirming your employment at Heathrow) and proof of address i.e Utility Bill, Bank statement to
  3) Begin purchasing your Heathrow Travelcard products.


Next Working Day Collection Service

Heathrow travelcard products can now be purchased simply and quickly. Your product will be available to pick up from the Heathrow Academy the next working day from 12.00 until 15.00 after purchase or you can choose for it to be sent out to your registered address via Royal Mail First Class.


Please note any Heathrow Travelcard product not collected by 15:00 every Friday will be posted out via Royal Mail First Class unless agreed otherwise.


* 5th December 2016 Heathrow Commuter Staff Training


Staff Training

Heathrow Commuter office will be closed on Monday 12 December and Tuesday 13 December 2016 for staff training. Office hours will resume to normal from Wednesday 14 December 2016.

Any purchases made on Monday 12 and Tuesday 13 December 2016 will be processed on Wednesday 14 2016.

Heathrow Travelcard products purchased from Friday 09 December- Sunday 11 December due for collection will be available for  collection on Monday 12 December 2016 from the Cycle Hub and any postal requests will be sent out on Wednesday 14 December 2016.


* 9th October 2016 Bus Changes

First Group buses

To create reliable and fast journey times from Slough to Heathrow, First Group are making some changes to their bus routes from Slough, from 24 September 2016.

The bus numbers will change but the routes and frequencies will generally remain unchanged, with some frequencies being increased.

We will also have new night service connections from Slough to Terminal 4 and Hatton Cross. If you live beyond Slough town centre, you may now have to change at Slough.

New services and route names are detailed below:

1. Slough - Maidenhead will now be called Route 4 (change required in Slough Town Centre)

2. Slough - Chalvey - Cippenham will now be called Route 5 (change required in Slough Town Centre)

3. Slough - Heathrow will now be called Route 7/N7

•             Route 7 will use the existing 75 route to T5 and then on to Heathrow Central.

•             N7 (night service) will operate half hourly from Slough - Langley to Terminal 5 with alternate journeys going to either Heathrow Central or Terminal 4 and Hatton Cross.

4. Slough - Windsor - Heathrow will now be called Route 8

•             The new route 8 will connect Slough, Windsor, Egham, Staines and Stanwell Moor to Heathrow Terminal 5.

5. Eton Wick - Slough - Heathrow will now be called Route 10 and 11

For full timetable information please go to the First Group web site.

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