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8th January 2019 Heathrow Commuter Phone lines Wednesday 9th January 2019

Dear Commuter

Please note that due to staff training tomorrow, there will be no one available to take your call.

Please email should you have a query.  

If you have a carshare permit query please email

Normal service will resume on Thursday 10th January.

Many thanks

Heathrow Commuter Team

* 1st October 2018

Dear Commuter,


Please note if you are arriving at T5 Wednesday 03.10.18 we will be arriving this day from 11.30am  - 2.30pm.


Apologies for any inconvenience caused.


Regards Commuter Team

* 13th September 2018 Terminal 5 Commuter closed for Staff Training

Staff Training

Terminal 5 Commuter will be closed on Wednesday  26 September  2018 for staff training. Office hours will resume to normal from Thursday 27 September 2018.

Any purchases made on Tuesday 25 September  2018 and Wednesday 26 September 2018 will be processed on Thursday 27 September  2018.

Collections can be picked up from West side reception 11am-4pm on the Thursday 27 September  at the Compass Centre, Nelson Road, Hounslow, Middlesex, TW6 2GW

We apologise for any inconvenience caused.

Commuter Team


* 21st May 2018 PRIVACY NEWS

At Heathrow we are committed, not only to providing you with a great service, but also to protecting your personal information.

Your personal information is the information which identifies you as an individual.    The new General Data Protection Regulation guidelines place specific obligations on us in the way we handle this information. The aim of this privacy statement is to let you know what personal information we collect from you when you use our services, how we store it and how you can access and manage this information.

This Privacy Notice only applies to Heathrow Commuter. For Heathrow’s corporate Privacy Notice please go to

If you are consenting to give us your personal information for the purpose of purchasing, registering, or subscribing to a service or product, then we will only use your information in order to provide you with that service or for closely related purposes.

We use some careful selected third parties to help us deliver these services and products to you but they are only allowed to use your personal information to deliver the service or pruct you have purchased, registered or subscribed to and all the information we have is stored Within the UK. The third parties we will share your information with are

·         Liftshare
·         Sustrans
·         I.D Gateway
·         Hertz
·         Paragon Service Point
·         Creative Triangle

We will keep your personal information relating to services or products purchased in line with our retention policy which ensures that we keep your details for no longer than is necessary. Usually your information will be deleted six months after you have last used our services. Therefore, if you wish to use our services at a later date, then you may need to resubmit your personal information. Your information will be retained in a secure environment and access to it will be restricted according to the ’need to know’ principle.  When you purchase certain products and services from Heathrow we may send you confirmation emails.

Heathrow collects information about how you use our website and the device(s) you use to access it. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our section on ’cookies’.

What information will we collect about you?

If you register with one of our schemes we may collect the following information about you:

Employer Name
Employer Address
Telephone number
·         Home Address (this will only be collected if we need to deliver something to your home)

·         Email address

·         Manager’s email address and telephone number (for the purpose of confirming employment status. Please ensure you have their permission to provide us with this information).

·         Drivers License Details (only if you are signing up for a Hertz vehicle- required for Insurance purposes)

What rights do I have over my personal data? 

Under the General Data Protection Regulation, you have the right to: 

Access your personal data by making a subject access request; 
Rectification, erasure or restriction of your information; 
Object to the processing of your information;
To be forgotten.

To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

Data Protection Officer
Heathrow Airport Ltd
The Compass Centre
Nelson Road
Hounslow, Middlesex
Or email:

Should you have a complaint about the way your personal information is handled by Heathrow, please contact:
Information Commissioners Office
Wycliffe House
Water Lane

0303 123 1113

* 24th April 2018 Same day service unavailable

Same day service not available   

Please note if you are arriving at T5 today 24.04.18  Requiring an on demand print facility of your travel card, unfortunately we are unable to provide this as we are currently experiencing technical difficulties.

Apologies for any inconvenience caused.

Regards Commuter Team

* 19th April 2018 Bank holiday Monday

Please note Heathrow Commuter will be closed   Bank Holiday Monday

Friday 4th May 2018: Open 
Monday 7th May: Closed

Any collections not collected in this week will be posted out  4th May 2018

We will be back open 8th May 2018.  We hope you have a lovely Bank Holiday 

Heathrow Commuter Team

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