Latest News


8th June 2018 Closure of Heathrow Commuter Next Week
 

Dear Travel Card User

Please note that if you arriving at Terminal 3 on the 11th and T4 on the 15th and requiring a Travelcard on demand (travelcard print on the same day), unfortunately we will be CLOSED.

If you have ordered on the travelcard system the day before your product is available for collection in T3 canteen on the Monday and Friday from the Compass Centre West Wing between 10.00 - 14.00.

We will be back in Terminal 3 on Monday 18th June from 10.00 - 14.00.

Please accept our apologies for any incovience caused.

Heathrow Commuter Team


* 21st May 2018 PRIVACY NEWS
 

At Heathrow we are committed, not only to providing you with a great service, but also to protecting your personal information.

Your personal information is the information which identifies you as an individual.    The new General Data Protection Regulation guidelines place specific obligations on us in the way we handle this information. The aim of this privacy statement is to let you know what personal information we collect from you when you use our services, how we store it and how you can access and manage this information.

This Privacy Notice only applies to Heathrow Commuter. For Heathrow’s corporate Privacy Notice please go to https://www.heathrow.com/more/help-with-this-website/privacy-notice

If you are consenting to give us your personal information for the purpose of purchasing, registering, or subscribing to a service or product, then we will only use your information in order to provide you with that service or for closely related purposes.

We use some careful selected third parties to help us deliver these services and products to you but they are only allowed to use your personal information to deliver the service or pruct you have purchased, registered or subscribed to and all the information we have is stored Within the UK. The third parties we will share your information with are

·         Liftshare
·         Sustrans
·         I.D Gateway
·         Hertz
·         Paragon Service Point
·         Creative Triangle

We will keep your personal information relating to services or products purchased in line with our retention policy which ensures that we keep your details for no longer than is necessary. Usually your information will be deleted six months after you have last used our services. Therefore, if you wish to use our services at a later date, then you may need to resubmit your personal information. Your information will be retained in a secure environment and access to it will be restricted according to the ’need to know’ principle.  When you purchase certain products and services from Heathrow we may send you confirmation emails.

Heathrow collects information about how you use our website and the device(s) you use to access it. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our section on ’cookies’.

What information will we collect about you?

If you register with one of our schemes we may collect the following information about you:

Name 
Employer Name
Employer Address
Telephone number
·         Home Address (this will only be collected if we need to deliver something to your home)

·         Email address

·         Manager’s email address and telephone number (for the purpose of confirming employment status. Please ensure you have their permission to provide us with this information).

·         Drivers License Details (only if you are signing up for a Hertz vehicle- required for Insurance purposes)

What rights do I have over my personal data? 

Under the General Data Protection Regulation, you have the right to: 

Access your personal data by making a subject access request; 
Rectification, erasure or restriction of your information; 
Object to the processing of your information;
To be forgotten.

To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

Data Protection Officer
Heathrow Airport Ltd
The Compass Centre
Nelson Road
Hounslow, Middlesex
TW6 2GW
Or email: privacy@heathrow.com

Complaints
Should you have a complaint about the way your personal information is handled by Heathrow, please contact:
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113

https://ico.org.uk


* 24th April 2018 Same day service unavailable
 

Same day service not available   

Please note if you are arriving at T5 today 24.04.18  Requiring an on demand print facility of your travel card, unfortunately we are unable to provide this as we are currently experiencing technical difficulties.

Apologies for any inconvenience caused.

Regards Commuter Team


* 19th April 2018 Bank holiday Monday
 

Please note Heathrow Commuter will be closed   Bank Holiday Monday

Friday 4th May 2018: Open 
Monday 7th May: Closed

Any collections not collected in this week will be posted out  4th May 2018

We will be back open 8th May 2018.  We hope you have a lovely Bank Holiday 

Heathrow Commuter Team


* 1st September 2017
 

Dear commuters,

Heathrow Commuter office will no longer be at Heathrow Academy from 4th September 2017.

You will be able to find us:

Terminal 3 - Mondays 9AM - 3PM Landside Canteen

Terminal 5 - Wednesday 9AM - 3PM  2nd Floor of Canteen ( StarBucks)

Terminal 4 - Friday 9AM - 3PM Landside Canteen

Collections will only be available on these days, if not collected your product will be posted.

Commuters who have purchased from 31st August will be able to collect from Cycle Hub till 8th September.

We do apologise for any inconvenice this may have caused during our move to terminals. We will still be available on our current number.

Kind regards,

Heathrow Commuter Team.

 

 


* 22nd August 2017
 

Heathrow Commuter office will be closed on Wednesday 23 August from 9am - 2pm for staff training.

You can login to your account and make a purchase yourself.

Please call on 0208 745 2766 and leave a voicemail for assistance if you have any problems.

We apologise for the inconvenience this may have caused.

 Any collections will be available from the Cycle Hub.

 


* 6th July 2017 Online payments system now back to normal
 

Dear Commuters,

Where we were experiencing issues with PayPal these issues have now been resolved.

You can login to your account and make a purchase yourself again.

Please give us a call on 0208 745 2766 for assistance if you have any problems.

We apologise for the inconvenience this may have caused.

 


* 29th June 2017 **IMPORTANT** WEBSITE UPDATE
 

Dear Commuters,

Our website will be down for updates on Wednesday 5th -Thursday 6th july 2017.  You will not be able to access the website from 15:00 till 18:00.

Many thanks for your patience.

Kind Regards,

Heathrow Commuter Team


* 7th June 2017 *IMPORTANT* Route 441
 

Dear Commuters,

Heathrow invests heavily in local and wider bus services across the network. Recent changes from the Central Terminal Area and Terminal 5 has seen the 7 Series buses increase their service to every 10 minutes, providing a high frequency connection between the two main sites at the airport. Heathrow was funding this link on the 441 and decided to discontinue this support from 31st August 2017. The bus service operator of the 441 (Abellio) has taken a wider decision to discontinue the 441 service to the airport.

 


* 31st May 2017 Issues with PAYPAL
 

Dear Commuters

We are currently experiencing issues with PayPal when purchasing our Travelcard products.  PayPal are aware and are looking to resume their service asap.

You are still able to purchase by phone (between 09.00 - 15.00) and in the office via chip and pin.

Should you have any queries, please email us at commuter@heathrow.com or alternatively call us on 0208 7452766


* 20th April 2017 Welcome to the Heathrow Travelcard system
 

Welcome to the Heathrow Travelcard system.

The Heathrow Travelcard Products can give you a variety of savings on buses and trains for your journey to and from work just visit our Products page for further details.

Register for the Heathrow Travelcard, by simply carrying out the following process.

    1)     Register your details online
  2) Security approval; email us a copy of your Airport/Company ID card, front and back (Company ID cards need to be sent with a letter from your employer confirming your employment at Heathrow) and proof of address i.e Utility Bill, Bank statement to commuter@heathrow.com
  3) Begin purchasing your Heathrow Travelcard products.

 

*  
Next Working Day Collection Service

Heathrow travelcard products can now be purchased simply and quickly. Your product will be available to pick up from the Heathrow Academy the next working day from 12.00 until 15.00 after purchase or you can choose for it to be sent out to your registered address via Royal Mail First Class.

 

*  
Please note any Heathrow Travelcard product not collected by 15:00 every Friday will be posted out via Royal Mail First Class unless agreed otherwise.

 


* 5th December 2016 Heathrow Commuter Staff Training
 

 

Staff Training

Heathrow Commuter office will be closed on Monday 12 December and Tuesday 13 December 2016 for staff training. Office hours will resume to normal from Wednesday 14 December 2016.

Any purchases made on Monday 12 and Tuesday 13 December 2016 will be processed on Wednesday 14 2016.

Heathrow Travelcard products purchased from Friday 09 December- Sunday 11 December due for collection will be available for  collection on Monday 12 December 2016 from the Cycle Hub and any postal requests will be sent out on Wednesday 14 December 2016.

 


* 9th October 2016 Bus Changes
 

First Group buses

To create reliable and fast journey times from Slough to Heathrow, First Group are making some changes to their bus routes from Slough, from 24 September 2016.

The bus numbers will change but the routes and frequencies will generally remain unchanged, with some frequencies being increased.

We will also have new night service connections from Slough to Terminal 4 and Hatton Cross. If you live beyond Slough town centre, you may now have to change at Slough.

New services and route names are detailed below:

1. Slough - Maidenhead will now be called Route 4 (change required in Slough Town Centre)

2. Slough - Chalvey - Cippenham will now be called Route 5 (change required in Slough Town Centre)

3. Slough - Heathrow will now be called Route 7/N7

•             Route 7 will use the existing 75 route to T5 and then on to Heathrow Central.

•             N7 (night service) will operate half hourly from Slough - Langley to Terminal 5 with alternate journeys going to either Heathrow Central or Terminal 4 and Hatton Cross.

4. Slough - Windsor - Heathrow will now be called Route 8

•             The new route 8 will connect Slough, Windsor, Egham, Staines and Stanwell Moor to Heathrow Terminal 5.

5. Eton Wick - Slough - Heathrow will now be called Route 10 and 11

For full timetable information please go to the First Group web site.

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